OTHM Level 5 Diploma in Tourism and Hospitality Management

This is an Ofqual-regulated, 120-credit qualification for learners who wish to develop their management knowledge within the tourism and hospitality sector. It covers digital marketing, operations, accounting, human resources, customer relationships and contemporary industry issues.

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Level 5 Diploma in Tourism and Hospitality Management

The programme develops learners’ ability to apply management concepts to the challenges faced by tourism and hospitality organisations. Learners examine how services are marketed and delivered, how financial information informs decisions, and how organisations manage employees and customer relationships. 

The course also encourages learners to evaluate current developments affecting the industry. Its combination of specialist knowledge and practical application is intended to support those preparing for greater responsibility in tourism and hospitality or for further academic study.  

Attribute Details
Qualification title OTHM Level 5 Diploma in Tourism and Hospitality Management
Qualification number 610/1522/2
Awarding organisation
Regulator Ofqual
Qualification level RQF Level 5
Credit value 120 credits
Total Qualification Time 1,200 hours
Guided Learning Hours 600 hours
Unit structure Six mandatory units
Qualification duration One year
Assessment method Coursework
Overall grading Pass or fail

OTHM describes the qualification as academically comparable in level to a Higher National Diploma and the second year of a three-year UK bachelor’s degree. LSMM should confirm the study modes available for its own intake.

Learners must complete all six mandatory units, each worth 20 credits. 

  1. Digital Marketing Management for Tourism and Hospitality
  2. Operations Management
  3. Management Accounting
  4. Management of Human Resources
  5. Tourism and Hospitality Customer Relationship Management
  6. Contemporary Issues in Tourism and Hospitality 

The qualification is typically intended for learners aged 18 or over. Applicants would normally have one of the following: 

  • A relevant Level 4 diploma or equivalent qualification. 
  • GCE Advanced Level passes in three subjects, or an equivalent qualification. 
  • Relevant management experience if aged over 21. Applicants seeking entry on this basis should discuss their experience with LSMM before registering. 

Applicants from non-English speaking countries must demonstrate English proficiency, ideally with an IELTS score of 6.5 or equivalent. 

  • All six units are assessed through coursework. 
  • Learners must provide evidence that they have met each unit’s learning outcomes and assessment criteria. 
  • The delivery centre assesses and internally quality assures the work. 
  • OTHM externally verifies the assessment. 
  • The qualification is graded pass or fail. 

Outcomes

On successful completion of the OTHM Level 5 Diploma in Tourism and Hospitality Management, learners will have developed specialist knowledge and practical management skills, enabling them to:

  • Apply digital marketing principles to promote tourism and hospitality services.
  • Understand approaches to managing operations and improving service delivery.
  • Use management accounting information to support planning and business decisions.
  • Understand human resource management practices that support staff development and performance.
  • Apply customer relationship management principles to enhance customer satisfaction and loyalty.
  • Analyse contemporary issues and trends affecting tourism and hospitality organisations.

These skills support further study and professional development within the tourism and hospitality industry.

Progression

Successful learners may:

  • Progress to the OTHM Level 6 Diploma in Tourism and Hospitality Management, subject to its entry requirements.
  • Apply for entry to Year 3 of a relevant three-year UK bachelor’s degree, where the receiving university accepts the qualification and the applicant meets its admissions criteria.
  • Continue their professional development through further study or workplace experience.

Admission to a particular university course is determined by the receiving institution. The Level 5 diploma does not itself provide direct entry to a postgraduate programme.

The diploma develops knowledge relevant to hospitality operations, customer relations, marketing, finance and staff management. Depending on their experience and an employer’s requirements, learners may work towards roles such as: 

  • Assistant Hotel Manager 
  • Guest Services Supervisor 
  • Hospitality Operations Supervisor 
  • Food and Beverage Supervisor 
  • Travel Agency Co-ordinator 
  • Destination Marketing Executive 

The qualification alone does not guarantee eligibility for a management post; employers may require relevant operational experience. 

Application process

  1. Submit Your Application: Complete your application online via our application form on the website
  2. Application Review: Your application and supporting documents will be reviewed within one week of receipt
  3. Receive Your Offer: Upon a successful assessment, you will receive an acceptance letter.
  4. Accept the Acceptance Letter: Review the acceptance letter, sign it, and send it back to LSMM admissions.
  5. Fee Deposit: Deposit the fee as per the payment schedule 
  6. Induction: You will be informed about the commencement of your cohort and induction date. Attend the induction session and start the programme. 

For More Information

Ofqual Regulated Qualifications

Programmes regulated by OFQUAL (The Office of Qualifications and Examinations Regulation, Govt of UK), ensuring recognised UK standards and international credibility

Flexible Study Options

Study online, blended, or part-time with flexible schedules including weekend and evening classes designed for working professionals and adult learners.

Career-Focused Learning

Programmes designed to develop practical workplace skills aligned with current industry requirements, globally.

University Progression Pathways

Learners can progress to university degree programmes in the UK and internationally.